FAQs

1. How should I care for my enamel pieces?

  • Avoid Exposure to Chemicals
    Keep enamel jewelry away from perfumes, lotions, hairsprays, and household cleaning products, as these can cause discoloration or damage.
  • Remove Before Activities
    Take off enamel pieces before swimming, showering, exercising, or doing household chores. Moisture and physical stress can lead to chips or dulling.
  • Store Carefully
    Store enamel jewelry separately in a soft pouch or lined jewelry box to prevent scratches or chips, especially when mixed with metal or stone pieces.
  • Clean Gently
    Clean with a soft, damp cloth and mild soap if needed. Avoid abrasive materials, ultrasonic cleaners, or harsh chemicals.
  • Avoid Direct Sunlight
    Prolonged exposure to sunlight can cause fading or discoloration in some enamel finishes.
  • Handle With Care
    Enamel is essentially glass fused to metal—so while it's durable, it can chip or crack if dropped or hit against hard surfaces.

2. Do the enamel rings scratch easily with daily wear? And if so, are we able to reach out to you for fixes of scratches or chips to the enamel if that happens?

Absolutely. If your ring does experience a chip or noticeable wear, please don’t hesitate to reach out. While we don’t offer a warranty at this time, we’re always happy to discuss repair options and help keep your piece looking its best. 

Even though enamel is durable, it still can be a delicate surface and can be prone to light scratching or chipping with daily wear — especially if worn during hands-on activities. To preserve the finish, we recommend removing your ring during tasks like heavy lifting, exercise, or cleaning and highly recommend taking your jewels off if there is a possibility to exposure to high heat.

3. Are you able to do sizing that isn't listed and will it change the price?

Absolutely! We’re happy to offer custom sizing, including quarter and half sizes. Just leave your exact size in the notes at checkout or reach out to us after placing your order — we’ve got you covered. Our pieces are thoughtfully priced so regardless of the size, the price will remain the same.

4. My ring no longer fits me! What do I do?

Enamel is incredibly difficult to resize. Because of this, the ring must be completely recast and remade. We’re happy to resize your ring for a fee — please see our “Resize Fee” listing for details.

To avoid the need for resizing, we highly recommend double-checking your ring size before ordering. You can order a ring sizer from our shop or visit a local jeweler to confirm your size prior to purchase.

5. Do you offer any warranties?

We cover any manufacturing defects for 60 days (loose stones, broken prongs, faulty settings, etc) which will exclude normal wear and tear, loss/theft, water or chemical damage or any damages from misuse.

Because we don’t have a store front, we’d be happy to service your ring annually if you wanted to send it in ❤️

6. What are all of the options we have for finishes and settings? 

Finishes:

  • High Polish: Mirror-like shine, durable for everyday wear.
  • Satin: Soft, velvety finish that is more delicate and may develop shine over time — avoid abrasives and heavy wear to preserve the look.

Settings:

  • Basket Setting: Lower profile, sits more flush to the finger and helps reduce stone turning; not always ideal for stacking.
  • Raised Setting: Elevated to allow bands to sit seamlessly alongside for a stackable look.

Your thoughts are important to us.

Send us an email or fill out the form below with any questions or inquiries and someone from our team will be more than happy to assist.

Please allow 2-3 business days for a response.

Email: letschat@theemeraldholiday.com